Payment Policy
Thank you for choosing Santazio. Please review our payment policy outlined below:
Accepted Payment Methods: We can accept payments via credit/debit cards (For example: Visa, Mastercard, American Express, Union Pay etc.), as well as Apple Pay, Google Pay, Shop Pay, and PayPal.
Payment Security: Your payment security is our priority. Santazio ensures that all payment transactions are encrypted and securely processed to protect your personal and financial information.
Payment Authorisation: By placing an order on Santazio, you authorise us to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees (if any).
Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email to the email address provided during checkout. This email will contain details of your order, including the items purchased, total amount paid, and shipping information.
Payment Disputes: In the event of a payment dispute or unauthorised transaction, please contact us via our email for assistance: support@santazio.com
Payment Failure: Please check the payment information you provided during checkout again, or try using an alternative payment method, if for any reason your payment is not completed. For assistance, if the problem continues, please get in touch with your financial institution or our customer support team at: support@santazio.com
Cancellation Policy: You may cancel your order within 24 hours of placement. If your order has already shipped, you’ll need to return the item upon receipt. To cancel your order please contact us via email at support@santazio.com
Payment Policy Updates: Santazio reserves the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.
Business information:
Website name: Santazio
Email: support@santazio.com
Phone: +61480800605
Address: 1844 Old Byfield Road, Lake Mary QLD 4703, Australia
ABN: 72687423696
Customer service operating hours: Monday - Friday 9:00am - 4:00pm (Australian Eastern Standard Time UTC/GMT+10)
Response time: We strive to respond to all enquiries within one business day.